1. What type of products do you sell?
We offer exclusive Nordic tufted textile designs created by the artist. Each piece is unique and one-of-a-kind, ready-made for you to enjoy. Our collection features a variety of tufted textiles, including rugs, wall art, and other home décor items.

2. Are the pieces custom-made or ready-made?
All of our pieces are ready-made, one-of-a-kind creations. Each item is designed and crafted by the artist, ensuring a unique piece of art for your home or space.

3. Can I request custom designs or commissions?
Currently, we only offer ready-made pieces. However, we are constantly updating our collection, so be sure to check back for new designs. For inquiries about custom work, please feel free to reach out to us via email.

4. Do you accept gift cards or vouchers?
We do not accept gift cards or vouchers for purchases. All orders must be processed through the available payment methods.

5. How do I place an order?
Orders can be placed directly through our online store. Simply browse our collection, select your desired piece, and follow the checkout process to complete your order.

6. What payment methods do you accept?
We accept a variety of secure payment methods, including credit/debit card payments and other online payment services. All payments must be processed at the time of purchase.

7. Can I cancel or modify my order?
Once an order is placed, we begin processing it immediately. Therefore, cancellations or modifications are not possible. If you need assistance with an issue after your order is placed, please contact us as soon as possible, and we'll do our best to help.

8. How do I know when my order will arrive?
Once your order has been processed and shipped, you will receive a tracking number to track your shipment. Delivery times vary depending on your location. Please refer to our shipping policy for more details.

9. What if my order is damaged during shipping?
If your order arrives damaged, please contact our customer service team within 7 days of receiving it. We will assist you in resolving the issue by either replacing the damaged product or offering a refund, depending on the situation.

10. Do you ship internationally?
Yes, we ship internationally. Shipping times and costs vary depending on your location. Please refer to our delivery information for more details.

11. How much does shipping cost?
Shipping costs depend on the destination of your order. Shipping fees will be calculated and displayed at checkout before you complete your purchase.

12. What should I do if I have questions about the product or need more information?
If you have any questions about our products, designs, or anything else, please don’t hesitate to contact us. Our customer service team is happy to assist you and provide more details about our pieces.

13. Can I return or exchange an item?
We offer a 14-day return policy, provided the product is unused and in its original packaging. Please refer to our return policy for more details on how to return an item.

14. Are there any special care instructions for the textiles?
Each textile piece is crafted with care, and we recommend following the care instructions provided with your order. For the best preservation of your tufted textile, gentle cleaning and avoiding direct sunlight are advised.

15. How do I contact customer service?
If you have any further questions or need assistance, please reach out to us via email at paulapasanenstudio@gmail.com. Our team will get back to you as soon as possible.